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Rating Summary

3.7

9 reviews

5
78%
4
100%
3
78%
2
56%
1
33%

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Reviews for D.I.Y Hub

Yu Hui

Yu Hui

5

Counter staff are always helpful and cheerful, providing good customer service.

Wee Kay

Wee Kay

1

Bought a ladder here for $63.90, but it turned out to be shaky. I went back to the shop on the same day with the defective product to ask for an exchange (per their 7-day exchange, no refund policy), but the shop gave various excuses, e.g., the floor was not even, the material was aluminium, etc. The staff even complained that they wouldn't be able to sell it once the packaging was open (why would they still want to sell a defective and dangerous product?). Eventually, they reluctantly agreed to an exchange, but with a bad attitude. And it turned out that indeed the item was defective, as the exchanged item worked well. I will avoid buying anything here from now on, as the shop is obviously not keen to provide post-sales service.

Chee Chee

Chee Chee

1

Buy this plastic bottle from here; the quality is damn poor. On its first use, after filling it with hot water, the bottle was damaged and became very, very dangerous. We went to the shop to exchange it, but the staff was impatient and said they couldn't exchange or refund it. And we advised him to report this to his boss or a relevant company person because this is very dangerous if it happens to other customers. He just told us, "Nope," and that he wouldn't report it to any people. We were so surprised.

Nicky Faiza

Nicky Faiza

5

Very good place to buy household items. Good customer service and helpful staff.

Weikai Qian

Weikai Qian

5

Staff is very helpful and enthusiastic. Great service. A good selection of items, as well.

Nicole Faeza

Nicole Faeza

5

Very good place to buy household items, with good customer service and helpful staff.

Kee Khai Qian

Kee Khai Qian

5

Staff is very helpful and enthusiastic. The service is great. There is also a good selection of items.

You Hui

You Hui

5

Counter staff are always helpful and cheerful. They provide good customer service.

Sivan

Sivan

1

Do not buy this plastic bottle from here; the quality is damn poor. Upon first use, while filling it with hot water, the bottle was damaged. This is very dangerous. We went to the shop to exchange it, but the staff was impatient and said we couldn't exchange it or get a refund. We advised him to report it to his boss or a company representative because this is very dangerous if it happens to other customers. He just told us "nope," and that he wouldn't report it to anyone. We were so surprised.